Trends shaping VoIP in 2019


Being the most innovative technology of the 21st century, VoIP continues converging with diverse computing platforms and systems serving both commercial and consumer purposes.

And it continues growing. By 2024, it is expected that the VoIP service market will exceed US$190 Billion in revenue. It is no wonder because modern consumers and businesses are on the first-name basis with such technological advancements as Artificial Intelligence, 5G, and the Internet of Things.


The growth of global VoIP services will be driven by technological advancements such as 5G. It is because of the consumers’ increasing craving for data and improved possibilities of wireless systems. Here, the rise of VoIP, especially for businesses, will be driven much on the 5G networks with its stable and sufficient transfer speeds, augmented reality and smoother connection with the network. So far, VoIP capabilities are somewhat limited by 4G unstable and poor call connectivity. However, it is expected that 5G will bring significant VoIP improvements in terms of mobility, access to different wireless technologies simultaneously and combining of other networks’ features. The main focus of 5G technology is user mobility as the mobile terminals have access to different wireless technologies simultaneously & can combine some features of other networks also and so finally selects the strongest wireless network. The main focus of 5G technology is user mobility as the mobile terminals have access to different wireless technologies simultaneously & can combine some features of other networks also and so finally selects the strongest wireless network.

Internet of things (IoT)

Another future trend, the Internet of Things (IoT) seems to have easy integration with VoIP. Such can be partially explained due to an increase of IoT connected devices installed base in the upcoming years. While both VoIP and IoT use the core IP protocol, the VoIP system will easily integrate into the IoT gateway to communicate with the things over the network. Consumers will be able to use such technology for auto-dialing in case of emergency. They will be able to control IoT devices through the analog phone and monitor, at the same time, the smart objects through VoIP phone. VoIP integration will help to prevent computation or memory issues as limited capabilities of the smart objects. For businesses, the new technology will provide means for cost-saving and flexibility. For example, it will allow remote workers to share resources from any device or integrate calendar using VoIP technology. It will allow integrating mobile devices, tablets, and laptops without restrictions.

Artificial Intelligence

The ability of Artificial Intelligence (AI) technology to replicate human behavior and make a decision is no longer the myth of sci-fi. It has been an increasingly common thing across industries and is likely to heavily impact the VoIP technology in the coming years. In terms of AI, its application to Interactive Voice Response will improve the feature of the IVR system. It will be possible for the AI ‘employee’ to collect all relevant data (customer or personal information) and send to the business representative, increasing, by this, customer satisfaction. AI integration into Internet telephone will improve web conferencing through the ability to recognize and translate the speeches in real-time. This will benefit businesses with different geographic locations.

Cloud-based solutions

VoIP industry is getting increasingly mobile. Here, the cost is not the single main factor for consumers to select a VoIP solution. It is rather the utilization of cloud-based platforms that include significant advantages. The main benefit of the hosted VoIP services is in the ability to perform most of the operations offsite. This means no additional server or hardware but a reliable internet connection only. Cloud VoIP service will also be able to host its server in multiple locations. Another advantage lies in the flexibility of cloud VoIP. This means the ability to expand VoIP system as the business grows and ability to select only those features and services, which are in need.


As VoIP technology evolves and proves its cost-saving feature and customer relationship improvement, the question is still open about the security of VoIP. The biggest threat is connected with the access of anyone to the network. While traffic is sent over the Internet that is not encrypted, anyone can listen to the telephone call. Another risk is that hackers can impersonate the user or obtain confidential business information. These are the biggest threats the providers of VoIP system should deal with in the current time and in the future. Some of the solutions can include locking of voice servers for administrative purposes, updating on a regular basis, encryption and using of Virtual Private Networks.

VoIP technology has been proving its effectiveness for individuals and businesses for years now. With the appearance of advanced technologies, VoIP seems to prove it can easily and sufficiently integrate to other systems, promoting, thus, the creation of more productive infrastructure and keeping the technology up to date with the trends. Such integration will strengthen the relationship with the existing consumers and will promote using of VoIP through a new generation that keeps its pace on the new and up-tending technologies.


During the last 9 years we have been improving our Abto VoIP SIP SDK for different platforms (iOS, Android, macOS and Windows). Our SDK allows you to add VoIP support to your existing application or quickly develop a SIP softphone from scratch.

If you require any additional information about our Abto VoIP SIP SDK or need assistance with your current VOIP project, please send us e-mail to or call us at +1773-800-2879